To have staff who love working for us and clients who love working with us.


To give clients and staff the experience and feelings of an in-house team with all the business benefits of an outsourced one. We achieve this through true tranparency and the development and empowerment of our staff ensuring they have a desire to deliver the very highest standards in whatever they do.



Incentive FM offers a true total facilities management solution unlike any other in the market place today. Our open book commercial structure and our ability to self-deliver all main services; cleaning, security, catering, maintenance and front of house, give us a unique position in the market place and regularly helps our clients save at least 15% from their facilities costs.



Customers can engage whichever aspects of Incentive FM Group that fit their preferred service delivery model. A single service under in-house facilities management with Incentive Lynx providing security or Incentive QAS delivering cleaning. If you want to explore, multi service delivery then Incentive FM can provide all services that any workplace requires including M&E and fabric maintenance, cleaning, security, front of house, passenger services or catering services.

Update Carbon Management

By Nick Murphy, Energy & Environment Manger

Incentive Carbon Management is a division of Incentive FM Group, established to provide clients with advice and support on energy and water efficiency management.
We deliver this via a combination of in house expertise and selective partnering for product and installation solutions.
A summary of services we offer include:


ESOS – Energy Savings Opportunity Scheme
Phase 2 compliance year has arrived – Deadline December 5th 

The deadline for compliance with ESOS Phase 2 is 5th December 2019.  Phase #1 of ESOS resulted in a mad rush for organisations to meet the deadline – we have been active in completing site audits and completing the notification for several clients who have already engaged us Phase #2 who are well placed for early compliance.

For those organisations who have yet to commence, we urge you to contact us to assist you. Phase #1 of ESOS resulted in a mad rush for organisations to meet the deadline (over 6,800 organisations completed notifications) – our advice is to act now – Several of our clients have acted upon this and are well positioned for early compliance, and in possession of impartial advice on how to reduce their energy consumption and bills.

Our Energy Assessor, Nick Murphy, is a registered Low Carbon Energy Assessor with CIBSE listed as an ESOS Lead Assessor and for the production of Display Energy Certificates (DECs). (CIBSE certification Logo)

Nick Murphy is also a registered Energy Auditor with the SEAI for Republic of Ireland for compliance with the Energy Auditing Scheme (EU Energy Efficiency Directive) so can complete the process for large organisations in Ireland.

Delphi – Energy audits to EN16247 – EU and beyond.
Similar legislation to ESOS exists in all EU member states for which we have provided site based energy audits in several member states to assist one of our clients, Delphi Automotive – an automotive component manufacturer, in complying with their state legislative requirements. The format utilised was the Energy Audit Standard EN16247, which takes a logical approach and covers the three main aspect areas of Buildings, Processes and Transport. From the success of this approach, we also applied this to sites in non EU states Turkey and Morocco. This uniformity of approach permitted the senior management to recognise patterns of improvement opportunities and benchmark site of a similar activity. We have also formalised the submissions in Luxembourg and Poland for Delphi sites to complete the process for them.

Energy Projects
In addition to ESOS, EN16247 and bespoke energy assessments, we can offer services for delivering projects, statutory certificates and energy procurement: Energy projects can be delivered via Incentive’s M&E divisions and we have also partnered with a range of preferred suppliers for LED lighting and other energy efficiency products.

Other Energy
Energy isn’t only confined to electricity and gas, it also includes the fuel used in transport. When we did the ESOS assessment for Incentive FM Group we determined that transport energy was by far the biggest area of energy usage. This was collated from directly purchased fuel for fleet vehicles and also from mileage returns from staff who use their own vehicles for business use (there is a requirement under ESOS to include this). In 2015 the fuel expenditure associated with business mileage was £130k and will increase significantly following the group expansion to include Incentive TEC, SWC – all of which rely on a mobile service delivery. With this in mind we will be looking at initiatives to reduce fuel expenditure over the next year such as promoting public transport usage, remote meetings and potential fuel switches in fleet vehicles.


For any advice on energy efficiency, energy certificates and wider environmental issues include water, waste, pollution prevention, etc. please Contact us


Streamlined Energy and Carbon Reporting

From April 2019, the UK government introduced new legislation that will require large organisations (including most affected by ESOS) to publish their energy consumption in annual reports which will also need to include a narrative to identify measures that have been undertaken to reduce energy consumption.  Reportable energy will include gas, electricity and transport fuel (as a minimum).

This legislation is introduced to replace several other pieces of energy related legislation in particular the Carbon Reduction Commitment (CRC) scheme that closes this year.  The SECR will apply to about 12,000 businesses (whereas the CRC only applied to 4,000).  It is not anticipated that the reporting requirements will be particularly onerous but is something that Incentive Carbon can offer assistance to clients in completing if required.

CCL Increase

Also from April the Climate Change Levy (CCL) element of commercial utility bills increased to replace the revenue recovered under CRC – so the revenue paid by those 4,000 organisations will now be recovered directly through energy bills across the whole commercial sector – i.e. bills are going up!

The most sustainable way to reduce energy costs is to reduce energy consumption.